Aria Telecom Solutions Private Limited
Aria Telecom Solutions Private Limited
Andheri East, Mumbai, Maharashtra
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Predictive Dialers

We are pioneers in the development of superior range of Predictive Dialers that are used to interact with the Asterisk Open-Source PBX Phone system. Tested at every stage of development, we ensure that these are free from any defects and damages. They have excellent ability to manage various activities related to call handling.

Predictive Dialer

Predictive Dialer
  • Predictive Dialer
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Approx. Price: Rs 5,000 / seat

We are counted as one of the reputed company involved in the designing of premium range of Predictive Dialers that is a complete solution for inbound/outbound call center. The use of modern technology has enabled us to ensure error-free operations and robust design. Our client can purchase them from the global markets at the competitive prices.

 

Features:

 

  • Ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc. filled-in
  • Ability to set a campaign to auto-dial and send live calls to available agents
  • Ability to dial predicatively in a campaign
  • Ability to dial on multiple campaigns on a single server
  • Ability to transfer calls the local system
  • Ability to open a custom web page with user data from the call, per campaign
  • Ability to autodial campaigns to start with a simple IVR then direct to agent
  • Ability to broadcast dial to customers with a pre-recorded message
  • Ability to park the customer with custom music per campaign
  • Ability to send a dropped call to a manager(mobile number) per campaign if no agent is
  • available
  • Ability to set outbound Caller ID per campaign
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to start and stop recording an agent's calls at any time
  • Ability to automatically record all calls
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability to manually or automatically call up to two other customer numbers for the same lead
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability in Manual dial mode to preview leads before dialing
  • Ability for agents to be logged in remotely anywhere with just a phone and a web browser
  • Ability to add custom call dispositions per campaign.
  • Multiple campaigns and lead-lists are possible
  • Variable drop call percentage when dialing predicatively
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Single agent call queueing
  • Ability to set user levels and permissions for certain features and campaigns
  • Ability for managers to listen-in on agent conversations
  • Ability for agents to control volume levels and mute themselves
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
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Additional Information:

  • Minimum Order Quantity: 10 seat
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Ravindra Saini (Director)
114, New India Industrial Estate Mahakali Caves Road
Andheri East, Mumbai- 400093, Maharashtra, India


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