Automatic Call Distributor Software handles large volume of inbound calls specifically when it comes to call routing. it is an inteligent call rounting system which forward the calls to right agent. Basically an ACD system is useful for call center and office communication where calls need to route the best agents based on skill.
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Types of ACD
Skill based, ACD, UCD, Circular, Terminal
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The call center ACD software will scale to accommodate the size of the call center with additional web servers and Asterisk servers. The MySQL database size will eventually limit the maximum number of agents. The incoming ports are not as big a factor due to the availability of high quality Session Border Controllers (SBC) which will provide VoIP traffic to the Asterisk servers. It has been found that even with high-end servers, the number of PRI lines using Digium or Sangoma board per server should be restricted to 8 or less due to the interrupt demands of these hardware boards on the CPU. Redfone offers another option of bringing in PRI interface without loading the server