Cloud Based Call Center Solution

Product Details:

Cloud-based call centre solution is offering an innovative way to approach the pitfalls of your business. The use of cloud call centre allows users to seamlessly access systems with the help of an internet connection and deliver high-level customer experiences anywhere anytime. Customer support can be available in any time zone and for any customer, thereby improving customer satisfaction and retention.

Features of Aria Cloud Contact Center Solution:-

• Complete contact center solution
• Easy and quick start
• No need of Server
• No need PRI
• Recording space
• Agent can login from any where
• Agent work from home is possible
• Agent just need Phone, Computer & internet to start calling
• All professional Call center features
• Agent does not need to call from his phone, neither his/her number will be exposed to clients.

Additional Information:

• Production Capacity: 1000
• Delivery Time: 7 days
• Packaging Details: No Need

Product Details:

Cloud-based IVR (Interactive Voice Response) solution to respond to changing business realities on a moment’s notice while still assuring high performance and compliance.

Aria cloud-based IVR is a perfect solution for the organizations that require two-way communication with clients for a smooth business communication. It can use for SMEs, call center, marketing firms, healthcare, e-commerce etc.

The advantages that cloud IVR solutions offers :

• Lower operating cost
• Simple scalability
• Redundancy
• Performance enhancing tool

• Support OBD IVR
• PRI TRUNK
• SIP/VOIP Trunk
• Mobile app and web login
• CRM integration
• Email and SMS integration
• High-quality features at an affordable price

Product Details:

• No need Server
• No need PRI
• Complete Contact Center Solution
• Support Inbound & outbound IVRS
• Agent just need Phone , Computer & Internet to start Calling
• Agent can work from any location
• You can have multi location or work from home
• Support Incoming / Outgoing / Missed Call Facility
• Agent can work with or without PC
• Agent Login Logout facility
• No need any capex at client end
• Work on GSM / PRI
• Quick and easy start
• Click to Dialling / Preview Dialling / Predictive Dialling
• Customizable 45 Field CRM & Disposition
• Web Based Dash board for admin & supervisors to monitor
• 100% conversation Recording
• 10 Digit or Toll free number for incoming
• Agent Live Monitoring & Barge-in

Additional Information:

• Production Capacity: 1000
• Delivery Time: 7 days
• Packaging Details: No Packing

Product Details:

Aria Dialer was built to satisfy all the cloud-based outbound dialing needs. Aria cloud-based outbound dialer software allows you to simultaneously run unlimited outbound campaigns on our secure, hosted platform.

Features:-

• User-friendly interface
• Cost effective and reasonable telephone solution

• Fully cloud-based – Can be accessed anywhere
• Call recording available to keep valuable conversations
• Intelligent system for live call identification
• Multiple dialing modes
• Manages multiple numbers and call simultaneously

Product Details:

• Easy Installation
• Configurable Availability
• Record & log every call
• Never miss a visitor
• Integrate with website & apps
• Improved call volumes and calling efficiency
• Increased convenience for both the business and customer
• Track and save your calls automatically

Product Details:

• Agent will login in ACD by calling IVRS or agent can use UI on phone also
• In case agent login UI on mobile phone he can enjoy all features of CRM & disposition on mobile UI itself.
• Calls will be connected on mobile / landline of agent
• Agent will be connected on phone always till the time he is logged in
• New Calls will be getting connected to agent smoothly just alerting with beep sound before connecting new call.
• Agent can submit disposition by DTMF
• Agent can go on break
• Agent can receive inbound calls & predictive outbound calls 
• Predictive dialling can also be initiated for outbound
• Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely 
• Admin/ Supervisor can extract all available MIS remotely
• 100% call recording in CTI Server for inbound & predictive outbound calls & manual calls made by agent UI.

Product Details:

• Agent will have browser-based UI to login (preferably on Laptop/ Desktop)
• Calls will be connected on mobile / landline of agent
• Agent will be offered calls by ringing his phone
• Agent can normally use CRM & dispositions
• Agent can hold / un hold call as per requirement
• Agent can go on break
• Agent can initiate conference
• Agent can receive inbound calls as well as can make outbound calls
• Preview & Progressive dialling can also be initiated for outbound
• Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely 
• Admin/ Supervisor can extract all available MIS remotely
• 100% call recording in CTI Server

Product Details:

• Agent will login in ACD by calling IVRS or permanent login can be managed.
• Agent also has option to login through agent UI on phone itself .
• If agent UI is used on mobile phone than agent can enjoy all function like CRM, preview dialling  & disposition etc on agent UI. 
• Calls will be connected on mobile / landline of agent
• Agent will be offered calls by ringing his phone
• Agent can receive inbound calls  
• Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely 
• Admin/ Supervisor can extract all available MIS remotely
• 100% call recording for incoming call on CTI server

Product Details:

Cloud based Conference Bridge is an application that is helpful to generate multiparty telephonic conference over cloud based premises. It can be done with inbound and outbound calls both.

Features:

• Multiple groups can join the conference room
• Call recoding facility
• Can lock conference
• Greetings message while joining conference
• Connectivity through ISDN PRI, SIP or Analog Line / Extensions
• Forceful exit of participant by if Admin require to do so
• Name announcement on user entry & leaving
• Play music for wait time
• Software based application run on any alters OS
• UI to monitor live participants
• User Entry through trusted PIN or w/o PIN
• MIS reporting
• Outbound and inbound conference
• System can automatically call all participants at pre-schedule time