Contact Center Solution

Product Details:

Call Center Suite is a strong unified communication system most suitable for small to medium call center application. The system is inbuilt with IP PBX functionality and can make call center technology in low budget. Parth 50C supports up to 50 agent in a single box.

Features:

· Supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk

· Suitable for inbound and outbound process

· Support domestic and international call process

· Inbuilt SIP trunk

· Call monitoring

· ACD (Automatic Call Distribution)

· Customizable 3 level disposition

· Plug and play connectivity

· IVRS

· Predictive/ preview dialling

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria Parth Call Center Suite is small box which is rich in feature and scalable hardware system. The system inclues multiple integrated components that are used in call centers so that efficiency of call centers can be improved. Parth UCS can be used as IP PBX, IVRS, OBS IVRS, Telephone Recording System, Conference Bridge etc.

Features:

• Suitable for inbound and outbound call centers

• Up to 10 agent support

• Inbuilt IP PBX support

• Call center features

• Multi party conference

• Predictive/Preview dialing

• Live monitoring

• IVRS

• Strong ACD application

• MIS reporting

• 100% conversation recording

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria Parth 30C can be usedas IP PBX , IVRS , Telephone Recording System, Conference Bridge, OBD IVRS, Contact Center Solution , Help Line System etc. Communication can be done on existing LAN network. System is integrated with SMS/Email, Existing CRM/ERP/My SQL Database. Parth 30 C is perfect solution for IVRS with or without your existing phone system.

Features of Parth 30C:

• 30 Agent annual License with GUI
• 20 SIP License
• 05 Party Conference
• Conversation Recording
• IVR with Department Transfer
• Predictive/Preview Dialling
• Agent Log-in Log-out

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

· Suitable for inbound and outbound process

· Up to 15 agent support on a single box

· SIP and IAX support

· 10 party conference bridge

· Up t0 100 concurrent calls

· Support IP phone, FXO gateway, FXS gateway

· Support ISDN PRI through PCI-3 connectivity, Gateway

· Work with agent PC or without agent PC

· SMS/Email integration

· Strong ACD application

· Predictive dialling

· Preview dialling

· 100% conversation recording

· MIS reporting

Applications:

· Call centers, Business, Real estate, Insurance sector, Airlines, travel industry, hospitals, government sectors etc.

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria Parth 10C is Unified Communication System suitable for domestic as well as international call centers. It has combination of voice logger, IVRS, IP PBX, Conference Bridge, dialer, telephone recording, helpline system etc. Communication can be done on existing LAN network, no need to have separate cabling for traditional IVRS.

Features of Parth 10C

• 10 Agent License
• 5 Party Conference
• 01 Admin Role
• No need of server
• 10 SIP License
• Customizable 45 Field Client
• Info pop-up
• Customizable Disposition
• Predictive/Preview Dialling
• Conversation Recording
• HDD: 500GB
• IVR with Department Transfer
• Agent Log-in/Log-out
• ACD
• MIS Reporting
• Live Monitoring

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria telecom has recently launched Omni Channel Communication System to handle office communication process and to handle relationship across multiple channels. The solution connects every communication channel to synchronize them together and make them work in same flow. It works to give a reliable customer experience across multi-channel.

The system is suitable for public organizations that deal with direct customer service through primary communication means and social media channel.

1) Integration of applications:-

• SMS API provided by client
• Social media
• Database
• Vehicle tracking system

2) Alerts and events

3) MIS reports

4) CRM (Customer Relationship Management)

To buy Omni channel communication system, contact us and get the best-customized suit for your business.

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

GSM Call Centre Suite is a suite of software products that includes multiple integrated components used in call centre.It has functionality of both GSM gateway as well as Call Centre SuiteIt can be used for inbound as well as outbound call centre. 

Features:

• GUI Agent Panel
• Admin/ Supervisor Panel
• GSM Ports
• 120 GB SSD
• Predictive / Preview Dialling/ OBD IVR
• Basic IVR
• 100% Conversation Recording
• 3 Party Conference
• SIP License
• Customizable 45 Field CRM
• Customizable Disposition
• Call Back Scheduler
• Live Monitoring
• Agent Log-in / Logout
• ACD
• MIS Reporting
• Role Management
• Lead Management
• Barge-In & whispering
• Call Monitoring
• Call Barging

Product Details:

Click to Dial made sure you provide click-through connectivity from your website direct to your contact centre.

Put a pop up or button on your website so that customers can call you directly. Your customer types in their phone number and your sales member will directly connected to the customer.

Features:

• Saves employees time by clicking instead of manually dialing
• Integrates with various business applications, website  and 3rd party CRMs.
• Increase sales team efficiency and customer satisfaction
• Get detailed call reports 

Product Details:

• Agent will have browser-based UI to login (preferably on Laptop/ Desktop)
• Calls will be connected on mobile / landline of agent
• Agent will be connected on phone always till the time he is logged in
• New Calls will be getting connected to agent smoothly just alerting with beep sound before connecting new call.
• Agent will get a pop-up window to connect mobile / land line after logging on UI (If in between phone get disconnected – it will pop-up again)
• Agent can normally use CRM & dispositions
• Agent can hold / un hold call as per requirement
• Agent can go on break
• Agent can initiate conference
• Agent can receive inbound calls as well as can make outbound calls manually
• Predictive dialling can also be initiated for outbound calls
• Admin/ Supervisor can monitor agent live & can barge into agent conversation remotely
• Admin/ Supervisor can extract all available MIS reports
• 100% call recording in CTI Server

Product Details:

Advanced features of Aria Android Based Call Center Solution:-

• CRM of 45 field
• Manage Phone Calls.
• Recording Audio
• Access Contacts
• Access SMS
• Access Media
• Cilck to dial
• Auto Dialing
• Call history
• Set call back
• Real time monitoring
• Location tracking
• Current agent report
• Email report
• SMS report

Application Areas: Telemarketing, BPO & Call centers, Banking, Insurance, Real estate, Share brokers, Home loan/Education load and many more

Product Details:

Aria Parth 20C is Unified Communication System suitable for domestic as well as international call centers. It has combination of voice logger, IVRS, IP PBX, Conference Bridge, dialer, telephone recording, helpline system etc. Communication can be done on existing LAN network, no need to have separate cabling for traditional IVRS.

Features:

• 20 Agent Annual License with GUI
• 05 Party Conference
• Conversation Recording
• IVR with Department Transfer
• Predictive/Preview Dialing
• Agent log-in/log-out
• ACD
• MIS Reporting
• Live Monitoring

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Web Call is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service.
At it's most basic form, click-to-talk technology works by the end user enters her phone number and requests a call.
Web Call is also known as click to dial, website call, call back solution etc.

Features:

• Integrate with website & apps
• Improved call volumes and calling efficiency
• Easy Installation
• No dialing or remembering numbers

Product Details:

"Click to call" button will undoubtedly increase any website’s efficiency as it creates a new way of communication with your clients. They no longer need to reach for their phones to call you, it can be done with a single click of a button. It proves beneficial for Sales team Agents to reaches the potential/existing clients.

Click-to Dial establishes seamless integration with customer business applications, third party CRM & ERP for automating the dialing process.

Call to call is also know as "Call Me Now", "Click to Dial", "Web Call", "Wesbite CallBack" etc.

Benefits:

• No dialing or remembering numbers
• Increased convenience for both the business and customer
• Track and save your calls automatically
• Convert web-based traffic into direct telephone communications

Product Details:

· Suitable for inbound and outbound process

· Up to 20 agent support on a single box

· Support IP phone, FXO gateway, FXS gateway

· Support ISDN PRI through PCI-3 connectivity, Gateway

· Support GSM trunk through GSM gateway

· SIP and IAX support

· IVRS

· 10 party conference bridge

· Up t0 100 concurrent calls

· SMS/Email integration

· Conversation recording

· MIS reporting

· Strong ACD application

· Predictive dialling

· Preview dialling

· Suitable for domestic call center

Applications:

· Call centers, Corporates, Insurance sector, Airlines, travel and tour industry, Business, Real estate hospitals, government sectors etc.

Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)
• Delivery Time: 2-3 Days