Contact Center Solution

Product Details:

We are focused on providing Call Center Solution to the national and international clients. Our team comprises of intelligent visionary staff ready to service overseas clients on immediate basis for the service. Data, voice, KPO and all types of services that included in business process unit and call center can be provided by us. To gain the confidence of the clients, we are already running small projects that can be taken as reference. In addition with it, the solutions can be availed at budgetary deal from us.

Features:

• Authentic data voice protection
• Clients visit for quality test is appreciated
• Ready infrastructure

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Call Center Suite is a strong unified communication system most suitable for small to medium call center application. The system is inbuilt with IP PBX functionality and can make call center technology in low budget. Parth 50C supports up to 50 agent in a single box.

Features:

· Supports ISDN PRI, GSM trunk, Analog trunk and VoIP trunk

· Suitable for inbound and outbound process

· Support domestic and international call process

· Inbuilt SIP trunk

· Call monitoring

· ACD (Automatic Call Distribution)

· Customizable 3 level disposition

· Plug and play connectivity

· IVRS

· Predictive/ preview dialling

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria Parth Call Center Suite is small box which is rich in feature and scalable hardware system. The system inclues multiple integrated components that are used in call centers so that efficiency of call centers can be improved. Parth UCS can be used as IP PBX, IVRS, OBS IVRS, Telephone Recording System, Conference Bridge etc.

Features:

• Suitable for inbound and outbound call centers

• Up to 10 agent support

• Inbuilt IP PBX support

• Call center features

• Multi party conference

• Predictive/Preview dialing

• Live monitoring

• IVRS

• Strong ACD application

• MIS reporting

• 100% conversation recording

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

· Suitable for inbound and outbound process

· Up to 15 agent support on a single box

· SIP and IAX support

· 10 party conference bridge

· Up t0 100 concurrent calls

· Support IP phone, FXO gateway, FXS gateway

· Support ISDN PRI through PCI-3 connectivity, Gateway

· Work with agent PC or without agent PC

· SMS/Email integration

· Strong ACD application

· Predictive dialling

· Preview dialling

· 100% conversation recording

· MIS reporting

Applications:

· Call centers, Business, Real estate, Insurance sector, Airlines, travel industry, hospitals, government sectors etc.

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

· Suitable for inbound and outbound process

· Up to 20 agent support on a single box

· Support IP phone, FXO gateway, FXS gateway

· Support ISDN PRI through PCI-3 connectivity, Gateway

· Support GSM trunk through GSM gateway

· SIP and IAX support

· IVRS

· 10 party conference bridge

· Up t0 100 concurrent calls

· SMS/Email integration

· Conversation recording

· MIS reporting

· Strong ACD application

· Predictive dialling

· Preview dialling

· Suitable for domestic call center

Applications:

· Call centers, Corporates, Insurance sector, Airlines, travel and tour industry, Business, Real estate hospitals, government sectors etc.

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)
• Delivery Time: 2-3 Days

Product Details:

Aria Parth 20C is Unified Communication System suitable for domestic as well as international call centers. It has combination of voice logger, IVRS, IP PBX, Conference Bridge, dialer, telephone recording, helpline system etc. Communication can be done on existing LAN network, no need to have separate cabling for traditional IVRS.

Features:

• 20 Agent Annual License with GUI
• 05 Party Conference
• Conversation Recording
• IVR with Department Transfer
• Predictive/Preview Dialing
• Agent log-in/log-out
• ACD
• MIS Reporting
• Live Monitoring

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria Parth 30C can be usedas IP PBX , IVRS , Telephone Recording System, Conference Bridge, OBD IVRS, Contact Center Solution , Help Line System etc. Communication can be done on existing LAN network. System is integrated with SMS/Email, Existing CRM/ERP/My SQL Database. Parth 30 C is perfect solution for IVRS with or without your existing phone system.

Features of Parth 30C:

• 30 Agent annual License with GUI
• 20 SIP License
• 05 Party Conference
• Conversation Recording
• IVR with Department Transfer
• Predictive/Preview Dialling
• Agent Log-in Log-out

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria Telecom is well known telecom solution provider with qualified expertise in developing Call Management Solution. The solution is designed with advance telephony technology which offers best of calling service.

The solution offers various facility including inbound/outbound call facility real-time reporting, call history, call recording, live monitoring, missed call alert, call queue management, performance analysis etc.

 

Features:-

• Integration with customer telephony system
• Add, edit and delete multiple users/campaign etc.
• MIS reports
• Live monitoring
• Script manager
• Queue management
• CRM builder

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria outbound dialer is automated dialing solution that dials multiple contact numbers reach out larger customer base. It supports multiple languages and contains an impeccable control over the calling operations.

Aria cloud based call center solutions are completely browser-based so you can access them from any browser, any time.

Features:

• Effective area code management for flawless dialing
• Extensive covering features to support business process
• High-speed call transfer with zero flaws
• Do-Not-Call list available
• Manages multiple numbers and call simultaneously
• Intelligent systems for live call identification
• Multiple modes for dialing 

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria Parth 10C is Unified Communication System suitable for domestic as well as international call centers. It has combination of voice logger, IVRS, IP PBX, Conference Bridge, dialer, telephone recording, helpline system etc. Communication can be done on existing LAN network, no need to have separate cabling for traditional IVRS.

Features of Parth 10C

• 10 Agent License
• 5 Party Conference
• 01 Admin Role
• No need of server
• 10 SIP License
• Customizable 45 Field Client
• Info pop-up
• Customizable Disposition
• Predictive/Preview Dialling
• Conversation Recording
• HDD: 500GB
• IVR with Department Transfer
• Agent Log-in/Log-out
• ACD
• MIS Reporting
• Live Monitoring

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria Telecom provides corporate calling solution to provide high end calling solution for corporate offices. It is a complete contact center solution that unites inbound, outbound and blended process.

Key features:

• Offers complete contact center solution
• 24/7 Live Customer Support
• Connects to PRI/GSM/Analog devices
• Works with any phone such as landline /mobile/IP phone/analog phones
• Offers flexible calling through IP Phone and Analog phones
• Speed dial
• Real-time call history and reporting
• Rechargeable & auto-Rechargeable

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria’s advanced customer care solution enhances contact center operations end to end, reduce costs, and improve customer experience. We deploy specialized call center software and technical solutions to streamline contact center processes. Our focus is always on first-time call resolution and transaction accuracy.

Key features:

• Agent can view missed call data in his panel
• Customizable 45 fields to enter Caller Information
• Disposition up to 3 level
• Caller call History
• Click to dial
• Integration Of Customer CRM
• Live Monitoring
• MIS Reports
• Queue Management
• Set call back-Can set alarm for the follow up with customers.
• Today call History

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

Aria telecom has recently launched Omni Channel Communication System to handle office communication process and to handle relationship across multiple channels. The solution connects every communication channel to synchronize them together and make them work in same flow. It works to give a reliable customer experience across multi-channel.

The system is suitable for public organizations that deal with direct customer service through primary communication means and social media channel.

1) Integration of applications:-

• SMS API provided by client
• Social media
• Database
• Vehicle tracking system

2) Alerts and events

3) MIS reports

4) CRM (Customer Relationship Management)

To buy Omni channel communication system, contact us and get the best-customized suit for your business.

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Additional Information:

• Pay Mode Terms: T/T (Bank Transfer)

Product Details:

• Cost effective appliance for office and call center communication
• Quality product
• Customization possibility
• Plug and play connectivity
• No server required
• Analog CO/GSM/PRI/SIP trunk connectivity
• Conversation recording
• IVR
• ACD
• Voice mail
• 3 level disposition
• Live monitoring
• Predictive dialing
• User management campaign
• SIP trunk
• SMS, Email, CRM integration (Option)
• Ethernet port
• USB port
• HDMI port
• WE based MIS UI

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Product Details:

Advanced features of Aria Android Based Call Center Solution:-

• CRM of 45 field
• Manage Phone Calls.
• Recording Audio
• Access Contacts
• Access SMS
• Access Media
• Cilck to dial
• Auto Dialing
• Call history
• Set call back
• Real time monitoring
• Location tracking
• Current agent report
• Email report
• SMS report

Application Areas: Telemarketing, BPO & Call centers, Banking, Insurance, Real estate, Share brokers, Home loan/Education load and many more

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