Aria Telecom Solutions Private Limited
Aria Telecom Solutions Private Limited
Borivali West, Mumbai, Maharashtra
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Predictive Dialers

We are pioneers in the development of superior range of Predictive Dialers that are used to interact with the Asterisk Open-Source PBX Phone system. Tested at every stage of development, we ensure that these are free from any defects and damages. They have excellent ability to manage various activities related to call handling.

Predictive Dialer

Predictive Dialer
  • Predictive Dialer
  • Predictive Dialer
  • Predictive Dialer
  • Predictive Dialer
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Approx. Price: Rs 5,000 / UnitGet Latest Price

Product Details:

Minimum Order Quantity10 Unit
Application/UsageCall Centers
Call recording100%
Live monitoringYes
ConnectivityConnect with your existing EPABX through SIP or ISDN PRI
Support callsInbound and outbound
Dialing optionsPredictive, Preview and Progressive
MIS reportsYes

We are counted as one of the reputed company involved in the designing of premium range of Predictive Dialers that is a complete solution for inbound/outbound call center. The use of modern technology has enabled us to ensure error-free operations and robust design. Our client can purchase them from the global markets at the competitive prices.

 

Features:

 

  • Ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc. filled-in
  • Ability to set a campaign to auto-dial and send live calls to available agents
  • Ability to dial predicatively in a campaign
  • Ability to dial on multiple campaigns on a single server
  • Ability to transfer calls the local system
  • Ability to open a custom web page with user data from the call, per campaign
  • Ability to autodial campaigns to start with a simple IVR then direct to agent
  • Ability to broadcast dial to customers with a pre-recorded message
  • Ability to park the customer with custom music per campaign
  • Ability to send a dropped call to a manager(mobile number) per campaign if no agent is
  • available
  • Ability to set outbound Caller ID per campaign
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to start and stop recording an agent's calls at any time
  • Ability to automatically record all calls
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability to manually or automatically call up to two other customer numbers for the same lead
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability in Manual dial mode to preview leads before dialing
  • Ability for agents to be logged in remotely anywhere with just a phone and a web browser
  • Ability to add custom call dispositions per campaign.
  • Multiple campaigns and lead-lists are possible
  • Variable drop call percentage when dialing predicatively
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Single agent call queueing
  • Ability to set user levels and permissions for certain features and campaigns
  • Ability for managers to listen-in on agent conversations
  • Ability for agents to control volume levels and mute themselves
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
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UCS- Contact Center Solution

UCS- Contact Center Solution
  • UCS- Contact Center Solution
  • UCS- Contact Center Solution
  • UCS- Contact Center Solution
  • UCS- Contact Center Solution
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Approx. Price: Rs 5,000 / UnitGet Latest Price

Product Details:

Minimum Order Quantity1 Unit
Type of ProcessInbound, Outbound
Type of CallsDomestic, International
Service DurationAs per requirement
ConnectivityConnect with your existing EPABX through SIP or ISDN PRI
Call recording100%
Live monitoringYes

Aria Telecom becomes a leader in voice processing industry, providing Predictive Dialer- Complete Contact Solution. Aria CCS is helpful to increasing the productivity of call center agent. The system can be used for inbound or outbound or blended operations.

Here, some important features of Aria CCS:

· Automatic Call Distribution (ACD),

· Customer Relationship Management (CRM)

· Queue message

· Disposition

· Monitoring

· Trunk line connectivity: GSM/ CDMA Gateway , SIP trunk , H.323, ISDN PRI Line , FXO etc.

· Agent terminal: Soft Phone , IP Phone , Any TDM PBX, FXS Gateway , Mobile , Landline

· Script manager

· IVR manager

· Agent recording

· Dialing modes: Predictive , Progressive or Preview dialing

 

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Call Center Dialer

Call Center Dialer
  • Call Center Dialer
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Product Price :Get Latest Price

Product Details:

Minimum Order Quantity1 Piece
Agent Terminalsoft Phone, IP Phone, Any TDM PBX, FXS Gateway, Mobile, and Landline
BrandARIA
ChannelAs per customer
IVR ManagerWelcome message, language option, city/department selection etc
Trunk Line ConnectivityGSM/CDMA Gateway, ISDN PRI Line, SIP trunk, FXO, H.323 ETC.
WirelessNo

Aria Call Center Auto Dialer is a call center solution for both inbound and outbound calling process. It is a smart software system which can be used in domestic and international call centers. Aria Predictive dialer software automatically dials telephone number and delivers message at each of telephone number. It uses ACD (Automatic Call Distribution) to answers incoming calls and routes the calls to a specific department according as per requirement.

Features:

  • Queue message
  • Disposition
  • Dialling mode
  • ACD (Automatic call distribution)
  • Trunk line connectivity: GSM/CDMA Gateway, ISDN PRI Line, SIP trunk, FXO, H.323 etc.
  • Agent terminal: Soft Phone, IP Phone, Any TDM PBX, FXS Gateway, Mobile, and Landline Monitoring
  • Script manager
  • CRM (Customer Relationship Management)
  • IVR manager

 

 

 

 

 

 

 

 

 

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Additional Information:

  • Pay Mode Terms: T/T (Bank Transfer)
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Reach Us
Brijpal Saini (Director)
4th Floor, 421, Umangaya Building,156, L.T Road
Borivali West, Mumbai- 400003, Maharashtra, India



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